Frequently Asked Questions

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Basic Information

  • What makes The Park at Idlewild stand out among other apartments in Reno?

    The Park at Idlewild stands out among apartments in Reno by offering direct access to Idlewild Park and the Truckee River and proximity to Downtown Reno’s Riverwalk District, Midtown Reno, the McKinley Arts and Culture Center, and the University of Nevada, Reno. The professionally managed community offers thoughtfully designed apartment homes and on-site amenities including a fitness center, basketball court, furnished BBQ areas, a game room, and a clubhouse with complimentary Wi-Fi.

  • What are the hours of The Park at Idlewild’s leasing office?

    The leasing office at The Park at Idlewild is open Monday through Friday from 9:00 AM to 5:00 PM and Saturday from 10:00 AM to 5:00 PM. The office is closed on Sunday. Prospective residents should confirm current leasing office hours on the property website or by contacting the leasing team directly.

  • How do I contact the leasing team?

    The leasing team at The Park at Idlewild can be reached by phone at (833) 591-3936, by email at parkidlewild@avenue5apt.com, or through the online contact form on the property website. Contacting the leasing office is the best way to ask questions about availability, pricing, and tours.

  • Is renters insurance required? Do you provide renters insurance?

    Renters insurance is required at The Park at Idlewild, subject to the lease terms and community policy. Residents who need renters insurance recommendations may contact the leasing office, although residents may choose any provider.

  • Does The Park at Idlewild offer any resident referral programs?

    The Park at Idlewild offers a resident referral program for current residents, subject to program terms, eligibility, and availability. Residents should contact the leasing office for current referral details and reward information.

  • Does The Park at Idlewild have a waitlist, and how do I join it?

    If apartment homes are fully leased, The Park at Idlewild does not offer a waitlist for prospective residents. Prospective residents should contact the leasing team regarding current apartment availability, as apartment homes are leased on a first-come, first-served basis.

  • Is The Park at Idlewild a smoke-free community? What is your smoking or vaping policy?

    The Park at Idlewild is a smoke-free community, and smoking or vaping policies apply to apartment homes, common areas, and amenity spaces. Residents should review the lease and community rules for the full smoking and vaping policy.

  • What languages does the leasing team support?

    The leasing team at The Park at Idlewild supports English, and additional language assistance may be available depending on staffing and resources. Prospective residents should contact the leasing office to confirm current language support options.

Tours & Availability

  • How can I schedule a tour of The Park at Idlewild?

    Prospective residents can schedule a tour of The Park at Idlewild by contacting the leasing office or using the online tour scheduling tool on the property website. Touring the community is a helpful way to explore apartment homes, amenities, and the neighborhood.

  • What types of tour does The Park at Idlewild offer?

    The Park at Idlewild offers in-person guided and virtual tours, depending on community policy and scheduling availability. Prospective residents should contact the leasing office to confirm current tour options.

  • Can I tour a specific floor plan or view?

    Prospective residents at The Park at Idlewild may be able to tour a specific floor plan, apartment view, or similar layout, depending on current availability and access. The leasing office can help identify the best touring option based on what is open for viewing.

  • Do you offer weekend or after-hours tours by appointment?

    The Park at Idlewild offers tours on Saturdays by appointment or on a walk-in basis. The property does not offer after-hours tours.

  • What do I need to bring to a tour (ID, proof of income, etc.)?

    A valid government-issued photo ID is required for tours at The Park at Idlewild. Additional documents, such as proof of income, may be helpful if you plan to apply during or after your visit.

  • How do I check current availability of apartments?

    Current apartment availability at The Park at Idlewild can be viewed on the property website or confirmed with the leasing office. Availability may change quickly based on applications, move-ins, and upcoming vacancies.

  • What are your current rent specials or move-in promotions?

    Rent specials and move-in promotions at The Park at Idlewild currently include $1,000 off move-in and may vary based on unit location and availability. Prospective residents should contact the leasing office or check the property website for the latest offers and leasing incentives.

Floor Plans & Apartment Features

  • What types of floor plans does The Park at Idlewild offer (studio, one-, two-, three-bedroom)?

    Rent specials and move-in promotions at The Park at Idlewild vary based on unit location and availability. Prospective residents should contact the leasing office or check the property website for the latest offers and leasing incentives.

  • What are the typical square footages for each floor plan?

    Square footage at The Park at Idlewild varies by floor plan, with apartment homes ranging from approximately 675 to 1,003 square feet. Prospective residents can review individual floor plans for layout details, room dimensions, and overall apartment size.

  • What finishes or upgrades are included in the apartments?

    Apartment homes at The Park at Idlewild may include finishes such as updated kitchens and bathrooms, wood plank vinyl flooring, brushed nickel light fixtures, gas cooking, and brand-new windows, with select units offering upgraded interior features. Finishes can vary by apartment home, renovation level, and floor plan.

  • Do units have a washer and dryer?

    Apartment homes at The Park at Idlewild include an in-home washer and dryer in two- and three-bedroom apartment homes. The community also offers a 24/7 laundry room with electronic payment machines. Residents should confirm specific in-home laundry features with the leasing office.

  • Do the apartments have A/C or heating?

    Apartments at The Park at Idlewild are equipped with brand-new central heating and air conditioning to support year-round comfort in Reno. Specific heating and cooling systems may vary by building, floor plan, or apartment home.

  • Do apartments have balconies, patios, fireplaces, or private outdoor spaces?

    Select apartment homes at The Park at Idlewild include private patios or balconies, depending on the layout and location of the unit. Residents should confirm which floor plans include these features.

  • What smart-home features are included (keyless entry, smart thermostat, smart locks)?

    Apartment homes at The Park at Idlewild do not currently include smart-home features.

  • Are there accessible or ADA-friendly apartment features or step-free routes?

    The Park at Idlewild offers accessible apartment features and step-free routes in select areas of the community. Prospective residents who need accessible features should contact the leasing office to discuss available options and accommodations.

Location & Neighborhood

  • Where is The Park at Idlewild located?

    The Park at Idlewild is located at 1850 Idlewild Dr, Reno, NV 89509, in a quiet residential area of Reno. Its location offers convenient access to local shopping, dining, entertainment, major employers, and transportation routes, making it easy for residents to connect with daily essentials and neighborhood destinations.

  • What school district serves The Park at Idlewild?

    The Park at Idlewild is located within the Washoe County School District (WCSD). Residents should verify school boundaries, enrollment requirements, and assignment details directly with the school district because attendance zones may change.

  • What parks are nearby The Park at Idlewild?

    Parks near The Park at Idlewild include Idlewild Park, Ivan Sack Park, Newlands Park, and Crissie Caughlin Park, giving residents access to outdoor recreation, walking paths, green space, and local gathering areas in Reno. Nearby park access can be a valuable feature for renters seeking an active lifestyle.

  • What are the best nearby options for fitness, coffee, and groceries within 10 minutes?

    Within about 10 minutes of The Park at Idlewild, residents can typically find fitness options such as Idlewild Park, the Truckee River walking and biking paths, Anytime Fitness, Infinity Fitness Studios, Vertical Barre, and Parkway Athletic Club at Saint Mary’s. Nearby coffee shops include The Roost, No City Coffee, and Starbucks. The community is also close to grocery stores including Raley's, Trader Joe's, and Walmart. These nearby conveniences support a more connected and efficient daily routine in Reno.

  • What are the nearby points of interest (entertainment, employers, etc.)?

    Nearby points of interest around The Park at Idlewild include Idlewild Park, the Truckee River, the Riverwalk District, Midtown Reno, Downtown Reno, the McKinley Arts and Culture Center, and the University of Nevada, Reno. This location helps residents stay connected to work, leisure, and everyday conveniences in Reno.

  • What public transit stops or lines are within walking distance?

    Public transit near The Park at Idlewild includes an RTC bus stop directly outside the community, which serves RTC Route 16. The bus provides connections to Downtown Reno and RTC’s 4th Street Station. Transit availability may help residents commute more easily throughout Reno and nearby areas.

  • Where are the nearest vets, pet stores, and dog parks to The Park at Idlewild?

    Nearby pet-related services around The Park at Idlewild may include Pet Station, Petco, and PetSmart. Nearby veterinary clinics include Animal Medical Center of Reno, Banfield Pet Hospital, Klaich Animal Hospital, and Monte Vista Animal Hospital, helping residents care for pets close to home. The property is also close to dog-friendly parks including Biggest Little Dog Park, Crissie Caughlin Park, Idlewild Park, and Virginia Lake Dog Park.

Lease Terms & Fees

  • What is the price range for rent?

    Rent at The Park at Idlewild in Reno varies based on the apartment floor plan, square footage, location within the community, interior features, and current market availability. Prospective residents should check current pricing online or contact the leasing office for the latest rent ranges.

  • What are the lease terms available at The Park at Idlewild?

    The Park at Idlewild offers month-to-month and 6- to 12-month leases, with availability depending on seasonality, apartment type, and current leasing conditions. The leasing team can explain which lease lengths are available for specific apartment homes.

  • What is the standard security deposit amount? Is there a deposit alternative instead of a full security deposit?

    The standard security deposit at The Park at Idlewild ranges from $600 to $1,200 based on screening results. The property does not offer a deposit alternative program.

  • What additional fees can I expect to be charged when signing my lease?

    When signing a lease at The Park at Idlewild, residents may be charged fees such as a $45 application fee, a $125 administrative fee, a security deposit ranging from $600 to $1,200, a pet deposit of $250 if applicable, and other required move-in costs. Specific one-time fees should be reviewed with the leasing team before lease signing.

  • What is included in rent, and what recurring monthly costs are not included?

    Monthly rent at The Park at Idlewild includes the apartment home only. Other recurring monthly costs may consist of a utility reimbursement fee, utility administrative fee, and pet rent if applicable. Costs vary by apartment home and lease terms.

  • What is your lease-break or early-termination policy?

    Early termination at The Park at Idlewild is governed by the lease agreement and includes a 60-day written notice requirement, a lease-break or buyout fee equal to two months’ rent, and repayment of applicable concessions or discounts received. Residents should review the lease terms carefully and contact the leasing office for guidance on the process.

  • How do lease renewals work, and how much notice do you provide?

    Lease renewals at The Park at Idlewild are typically offered approximately 90 days prior to the lease end date, with renewal pricing provided in accordance with lease terms and local requirements. Residents choosing not to renew are required to provide 60 days’ written notice. Renewal options may vary based on market conditions and apartment availability.

Application & Screening Requirements

  • How do I apply for an apartment?

    To apply for an apartment at The Park at Idlewild, complete the online application or work with the leasing office to submit the required forms and supporting documents. Applicants are typically asked for identification, income information, and consent for screening.

  • What is the application approval timeline?

    Application approval timelines at The Park at Idlewild typically depend on document completion, identity verification, and screening turnaround times, and may take approximately 5 to 7 business days. Processing times can vary based on weekends, holidays, or incomplete applications.

  • What are the income, credit score, and screening requirements to qualify?

    Qualification requirements at The Park at Idlewild include combined gross income of at least 2.5 times the monthly rent, the most recent four weeks of income documentation, credit history review, background screening, rental history, and other criteria listed in the rental requirements. Applicants should review the property’s official screening criteria for current standards.

  • Do you accept guarantors or co-signers for students or first-time renters? (reinforce for clarity)

    The Park at Idlewild accepts guarantors or co-signers for students or first-time renters, subject to the community’s rental criteria. Guarantors may help support applicants who do not independently meet income or credit requirements.

  • Are background checks required?

    Background checks are required as part of the standard apartment application process at The Park at Idlewild, subject to applicable laws and screening policies. Screening may also include credit, rental history, and income verification.

  • What are the application and admin fees? Are they refundable if I’m not approved?

    Application and administrative fees at The Park at Idlewild include a $45 application fee and a $125 administrative fee. The application fee is non-refundable, while the administrative fee is refunded if the application is not approved.

  • Can roommates apply together? How are incomes and credit evaluated?

    Roommates at The Park at Idlewild can typically apply together for the same apartment home, subject to occupancy guidelines and screening requirements. Household gross income is combined to determine whether applicants meet the income requirement of at least 2.5 times the monthly rent, and a credit report is completed for each applicant.

  • What happens if I am not approved?

    If an application for The Park at Idlewild is not approved, the holding/application deposit and administrative fee will be refunded within 30 days of submitting the application. The application fee is non-refundable. Screening outcomes are handled according to community policy and legal requirements.

Payments & Rent

  • How can I pay my rent? Do you offer online rent payments?

    Residents at The Park at Idlewild can pay rent through the online resident portal, which supports options such as ACH, debit card, and credit card. Online rent payment provides a convenient way to manage monthly housing costs..

  • Do you offer flexible payment options or payment plans?

    The Park at Idlewild does not offer flexible payment options.

  • What fees can be associated with paying rent (payment method fees, late fees)?

    Additional fees associated with paying rent at The Park at Idlewild may include a month-to-month flat fee and short-term lease premium fee if applicable, a late fee of $85 per occurrence, a $25 non-sufficient funds fee, and fees for certain online rent payment methods. Residents should review the lease for the exact late fee structure, timing, and any related payment policies.

  • Do you offer electronic statements or auto-pay?

    The Park at Idlewild offers electronic statements and auto-pay through the resident payment platform, helping residents manage rent more efficiently.

Utilities & Internet

  • Are utilities included in rent? If not, which utilities are residents responsible for?

    Utilities at The Park at Idlewild are billed separately. Residents are responsible for electricity, gas, water, sewer, trash, common-area electricity, internet, and cable, and the leasing office can clarify which utilities are resident-paid.

  • What are typical monthly utility costs?

    Typical monthly utility costs at The Park at Idlewild depend on the floor plan, apartment size, occupancy, seasonal usage, and local provider rates. Estimated utility costs are around $194 for a one-bedroom, $220 for a two-bedroom, and $284 for a three-bedroom, plus a monthly Conservice administration fee of up to $10. Electricity is billed separately through NV Energy. Actual charges will vary.

  • Does The Park at Idlewild offer site-wide Wi-Fi or high-speed internet? Is there a property mandated technology or cable fee?

    The Park at Idlewild does not offer site-wide Wi-Fi, although community Wi-Fi is available in the clubhouse. There is no property-mandated technology or cable fee.

  • Which internet providers are available at The Park at Idlewild and do they offer fiber or gigabit-speed?

    Spectrum is the available internet provider at The Park at Idlewild. The community does not offer fiber or gigabit-speed internet. Residents should contact the provider to confirm service levels and speed options.

Parking and Transportation

  • What is the parking situation (assigned, covered, garage, open)?

    Parking for residents at The Park at Idlewild includes one assigned parking space per apartment. Assignment rules, availability, and fees vary by property. Guest parking can be found in designated visitor parking spaces.

  • Is parking included in rent or an additional monthly cost?

    Parking at The Park at Idlewild is included in rent and does not require a separate monthly parking fee for each apartment home's one assigned parking space.

  • Does The Park at Idlewild offer electric vehicle (EV) charging stations? What are the rates and locations?

    The Park at Idlewild does not offer electric vehicle charging stations for residents and guests.

  • Is bike storage available? Is there a fee?

    The Park at Idlewild does not offer dedicated bike storage, bike rooms, or bike racks for residents. Residents may store bicycles on their private patios or balconies.

Amenities and Property Features

  • What amenities are available on site?

    On-site amenities at The Park at Idlewild include a clubhouse with complimentary Wi-Fi, furnished BBQ areas, a gated bark park, a fitness center, basketball court, game room, and pet-friendly areas, creating a more convenient and connected apartment living experience in Reno. These amenity offerings support fitness, work, recreation, wellness, and social use.

  • Does The Park at Idlewild have a swimming pool? What are the pool hours?

    The Park at Idlewild does not have a swimming pool for residents.

  • Does The Park at Idlewild have a fitness center or gym? What are the hours of the fitness center?

    The Park at Idlewild offers a 24/7 fitness center with cardio and weight equipment, giving residents convenient access to workouts close to home.

  • Is there a clubhouse? Can it be reserved? Is there a fee?

    The Park at Idlewild has a clubhouse, which is not available to reserve for private use.

  • Does the property offer coworking spaces or a business center? What are the hours for the business center?

    The Park at Idlewild offers a business center with workstations and printers, supporting residents who work remotely or need flexible workspace access. The business center is available to residents during regular business hours.

  • How does package delivery work, and is it secure?

    Package delivery at The Park at Idlewild is managed through resident mailboxes or secure parcel lockers for USPS packages, and direct-to-door delivery for Amazon and other delivery services.

  • Is additional on-site storage available? What is the cost?

    Additional on-site storage is not available at The Park at Idlewild.

  • Does the property have community events or resident activities?

    The Park at Idlewild offers monthly resident events and social activities with varying themes, depending on the community calendar and staff planning. Resident events can help build neighborhood connection and community engagement.

  • What security features are on site (controlled access, cameras, patrols)?

    The Park at Idlewild does not offer security cameras or on-site security patrols. Residents should contact the leasing office for the most accurate description of current security features.

  • Is there an on-site dog park or pet amenities?

    The Park at Idlewild offers a gated bark park and pet relief stations located throughout the community, making daily routines more convenient for residents with pets.

Pet Policy

  • Are pets allowed? What is the pet policy including fees, deposits, and breed/weight restrictions?

    The Park at Idlewild allows up to two pets per apartment home and requires a refundable pet deposit of $250, a non-refundable pet fee of $250, and monthly pet rent of $50 per pet. Breed restrictions apply; Pit Bulls, Rottweilers, Dobermans, German Shepherds, Huskies, Great Danes, Akitas, and other restricted breeds are not permitted. Pets must be at least six months old.

  • Do you accept service animals or emotional support animals?

    Service animals and support animals at The Park at Idlewild are handled in accordance with applicable laws and community procedures. Residents who need an accommodation should contact the leasing office regarding documentation and the approval process.

Maintenance and Emergency Requests

  • How do I submit a maintenance request? How do I contact emergency maintenance?

    Residents at The Park at Idlewild can submit a maintenance request through the resident portal, by contacting the leasing office, or by using the designated service request process for the community. Submitting complete details helps the maintenance team respond more efficiently. Emergency maintenance can be reached by calling 775-322-9005 and following the prompts for urgent service. Residents should use the emergency line only for qualifying after-hours maintenance issues.

  • How quickly are maintenance issues typically resolved?

    Maintenance response times at The Park at Idlewild depend on the type of issue, service priority, parts availability, and staff scheduling. Routine requests are generally addressed as promptly as possible, while urgent issues are prioritized based on severity.

  • What qualifies as an emergency maintenance issue?

    Emergency maintenance issues at The Park at Idlewild generally include situations such as active flooding, loss of essential utilities where applicable, major plumbing leaks, fire-related hazards, security issues, or other urgent conditions. Residents should follow the property’s emergency maintenance guidelines for exact criteria.

  • Do you provide preventive maintenance like filter changes or pest control?

    The Park at Idlewild provides preventive maintenance services such as filter changes and pest control as needed. Residents should confirm service frequency and access procedures with the leasing office.

Move-In and Move-Out

  • What move-in preparation is completed before I arrive?

    Before move-in at The Park at Idlewild, the apartment home is typically prepared through standard turnover steps such as inspection, professional cleaning, maintenance review, and verification of readiness. Specific move-in preparation may vary by unit condition and community procedures.

  • Do you provide a move-in checklist or preferred local movers?

    The Park at Idlewild provides a move-in checklist. Recommendations for preferred local movers may be provided upon request. Residents should contact the leasing office for move-in planning resources and available guidance.

  • How do I reserve elevators or loading zones for move-in?

    The Park at Idlewild does not have elevators or designated loading zones for move-in. Residents who have questions about move-in processes, including those for move-in loading, should contact the leasing office.

  • Do you conduct a move-in/move-out walk-through?

    The Park at Idlewild provides a move-in condition checklist and conducts a final move-out inspection process to help document the condition of the apartment at move-in and move-out. Residents are asked to return the move-in checklist within 48 hours of taking possession.

  • What is required for move-out?

    Move-out requirements at The Park at Idlewild typically include providing a 60-day written notice to vacate, returning keys or access devices, removing personal belongings, and leaving the apartment in clean condition. Residents should review the lease and move-out instructions for exact expectations and deadlines.

  • Will I receive my deposit back after move-out?

    Deposit refunds at The Park at Idlewild are handled according to the lease agreement and applicable law, after any applicable deductions for damages, cleaning, unpaid balances, or other charges. Residents should review the lease for deposit refund timing and conditions.

Corporate, Short-Term and Special Programs

  • Do you accept corporate leases or short-term leases options?

    The Park at Idlewild accepts corporate and short-term lease options, subject to availability, minimum lease requirements, and pricing adjustments. Corporate leasing partnerships are considered on a case-by-case basis, and short-term lease options range from 6 to 11 months.

  • Do you accept affordable housing vouchers or assistance programs?

    The Park at Idlewild accepts affordable housing vouchers or other rental assistance programs, subject to applicable laws, program requirements, and community availability. Prospective residents should contact the leasing office or check the property website for the most current information.

  • Do you offer preferred-employer discounts or relocation partnerships?

    The Park at Idlewild does not offer a formal preferred-employer discount program. The leasing team will consider relocation and corporate partnerships on a case-by-case basis, subject to eligibility and current program availability. Interested renters should contact the leasing office for details.

  • Do you offer student-friendly leasing options (by-the-bed, guarantor programs, flexible timing)?

    The Park at Idlewild does not offer by-the-bed leasing. However, the property does offer guarantor programs and short-term lease options, which may meet the needs of students.

  • Do you offer furniture rental partnerships?

    The Park at Idlewild does not offer furniture rental partnerships.

Sustainability and Eco-Friendly Features

  • Are there any sustainability or eco-friendly features at The Park at Idlewild?

    The Park at Idlewild does not have any sustainability or eco-friendly features.

  • Are energy-efficient appliances or systems used?

    Apartment homes and shared spaces at The Park at Idlewild do not include energy-efficent appliances or systems.